FAQs

Morocco Tours – FAQs

General

Please note a 50 % deposit is required to secure your booking.
What is Not included in the tour?

Not included are tips which are obligatory if you have received good service, Lunches, all beverages outside of fixed meals, snacks while visiting locations, optional excursions outside those offered, travel insurance, trip cancellation insurance.


Cancellation. What is your cancellation policy?

Cancellations received 60 days or more prior to departure receive a full refund less an administrative fee of €50. No refunds will be made for cancellations received fewer than 60 days before departure. Leaving a tour in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a tour. Please refer to our Terms and Conditions. Please note a minimum of 50% deposit is required to secure your booking.


What are the international dialling codes for Morocco?

Country Phone code: 212

Calling Morocco from the states +212 (destination number)

Calling USA from Morocco: +1 (area code) + (destination number)


What is the currency in Morocco?

Dirham is the official currency of Morocco. 

The currency abbreviation for the Moroccan Dirham (MAD), the currency for Morocco and the de facto currency of the Western Sahara region. The Moroccan Dirham is made up of 100 santimat (plural); popular language often refers to five santimat as a “rial”, and one santim as a “franc”.

The Dirham can not be purchased outside the country and although traders will accept Euros and Dollars we advise you to withdraw Dirham from the many ATM machines what you need for each day or exchange your currency in Morocco.  Hidden Morocco tours will buy any excess you might have at the end of the trip.

It is Important to inform your bank that you are travelling to Morocco and will be using the card there.

The approximate exchange rate is €1 = 11  Dirham


Will my mobile phone work in Morocco?

Most phones, blackberry’s and Iphones can receive calls as long as International roaming is enabled. Check with your service provider to avoid high fees and huge bills. If you are planning to use a Moroccan pre-paid SIM card with your GSM handset to make and receive calls while in Morocco, you will need to ensure you unlock your phone before leaving your country of origin.  You can do this by calling your provider. The general telephone system in Morocco is a modern system and you will have no problems staying in touch.


Will I have internet access in Morocco?

Internet cafes are widely popular in Morocco, making it easy for visitors to access the internet.  Internet Café’s generally open early and close late, and usually charge approximately 3-5 DH (30€ cents – 50€ cents ) per hour. Many hotels also offer wireless access, but always be careful to understand all fee’s and charges upfront. The internet country code for Morocco is .ma.


Is Morocco a safe country to visit?

Safety is why Morocco is a favoured destination in North Africa, as crimes committed against tourists are extremely low and severely punished by Moroccan law. 

As always there are pitfalls and dangers in every country and by comparison Morocco is better than most. The people are on the whole welcoming, polite and hospitable to foreigners and tourists.

The King is well respected and ruling wisely therefore the possibility of any insurgence similar to Tunisia , Egypt or other Islamic states is highly unlikely. In the many years I have been touring as a woman in Morocco I have not encountered any serious aggression or problems that I was unable to deal with. I avoid visiting destinations where one might be hassled aggressively and in the towns and cities I have chosen as part of my tours feel most welcome and comfortable.


What is an adventure tour?

Hidden Morocco is developing specialist tours to the south of Morocco and the  edge of the Sahara, transport will be using 4×4 vehicles, accommodation will be in Bedouin tents  for the overnight camp in the desert and well chosen accommodation en route to ensure an enjoyable and fun tour.

Also see our new walking tours.


How long have you been doing these tours?

We started doing these tours nine years ago on a small and very exclusive scale . We love what we do so much and are now expanding  and growing our portfolio of tours.


Do I need a Visa?

Passport validity
Your passport should be valid for  at least six months  for entry into Morocco.

Visas
European nationals don’t need a visa to visit Morocco for the purpose of tourism for up to 3 months.
When entering and leaving the country Hidden Morocco tours will ensure your passport is stamped and all customs issues are dealt with. Some tourists have experienced difficulties leaving the country because their passport bears no entry stamp.

UK Emergency Travel Documents
UK Emergency Travel Documents are accepted for entry to, airside transit, and exit from, Morocco.


What should I bring?
  • Bring insect repellent and sunscreen and any personal medication.
  • Comfortable stout walking boots (preferably not too new) are necessary for those trekking in the mountains and comfortable flat shoes are advised for shopping and sight seeing.
  • Bring a hat and sunglasses to protect against the midday sun.
  • Do not bring excessive jewellery, as in any poor country this can sometimes be too much of a temptation.
  • A copy of your passport is always useful when travelling, along with a few passport size photographs
  • Bring a re-usable shopping bag to help save on plastic.
  • Finally, you could bring pencils / note pads  or a small amount of used clothing for the children of the villages if you can, we will find space.

    Environment

    You will be sent detailed pre-departure information upon booking your trip. This includes information on travelling responsibly and minimising  impact on the local environment. You are encouraged to remove unnecessary packaging from items before leaving home  as recycling facilities are often more accessible in home countries and to use either rechargeable batteries , wind-up or solar-powered electrical items-such as torches and cameras.
    We will also remind the group of the importance of disposing of waste wisely.


Do I need special insurance?

Hidden Morocco requires all clients to have travel insurance cover.

Accidents, medical emergencies or other problems can occur on holiday in any country and the resulting costs can be significant. Travel insurance is there for your peace of mind in case something goes wrong, and it should cover any activities that you are planning to participate in.

Some policies for Europe are normally adequate, as they include Morocco. Please check with your insurer.

 

Payment

 Cancellation. What is your cancellation policy?

Cancellations received 60 days or more prior to departure receive a full refund less an administrative fee of €50. No refunds will be made for cancellations received fewer than 60 days before departure. Leaving a tour in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a tour. Please refer to our Terms and Conditions.


Is my booking confirmed if I have only paid a deposit?

Your booking is confirmed on receipt of a 50% deposit which is non refundable,see our cancellation policy.

You will be sent a balance due reminder via email.


When is the full balance due?

The full balance of the booking must be paid at least 6 weeks prior to your departure. 

You will be sent a balance due reminder via email.


Is the deposit refundable?

Cancellations received 60 days or more prior to departure receive a full refund less an administrative fee of €50. No refunds will be made for cancellations received fewer than 60 days before departure. Leaving a tour in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a tour. Please refer to our Terms and Conditions.


Is a deposit required?

A  minimum of 50% deposit is required for all trips, see individual trips for any changes to the deposit amount.

Click on this link if you would like to learn some Moroccan Arabic Phrases.

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